Inspectors at a Leicestershire dementia patient care home found measures had not been put in place to prevent risk of abuse and there was no evidence all staff had received necessary training.
The Charnwood Oaks Nursing Home, in Shepshed, was visited by inspectors from watchdog the Care Quality Commission (CQC) , the official body tasked with monitoring health and social care in England.
The CQC had received a number of concerns about the service before visiting.
The CQC found that the Charnwood Oaks Nursing Home, run by Prime Life LTD, which currently provides residential care for 79 patients and offers specialist services for people with dementia, was not consistently protecting its residents. It rated the service as requires improvement.
The firm which operates the Sullington Road home has said there has been a change in management, and an action plan has been brought in following the findings.
Inspectors reported one resident had visible bruising, but staff could not explain where it had come from. Other resident injuries were similarly not investigated properly, leading the inspectors to say they had concerns that patients were not properly protected from possible abuse.
They said: “Unexplained injuries had not consistently been investigated to find a cause. For example, one person who had a visible bruise, had no records that evidenced these bruises had been noticed by staff or if any follow up care was required. This put people at risk of abuse.”
They added that, while residents said they ‘had never felt unsafe’ in the care home, there were not enough staff to ensure that all areas of the home were monitored properly. This meant there was the possibility for falls and injuries to go unnoticed.
They also said they could not be sure that all staff were fully trained to care for dementia patients and there was no evidence they had received first aid or nutrition training either.
Preventing the spread of Covid-19 is a key area of focus in care homes at the moment, but the report said the measures in place in Charnwood Oaks were leaving people ‘at risk’ of catching the virus.
This included protective equipment not being used for certain tasks. The inspectors also said risk assessments had not been carried out to protect patients and colleagues when staff had refused Covid-testing.
Charnwood Oaks had previously been rated as requires improvement on its last inspection in 2019. The CQC had requested an action plan be drawn up at the time to outline the changes that would be made. On this visit, the inspectors said these changes had not been put in place.
A spokesperson for Prime Life LTD said: “Following CQC’s recent visit to Charnwood Oaks there has been a change in management and a thorough action plan has been put in place, bringing about an immediate improvement to the quality of care.
“We would like to thank all of our staff for their hard work and continued support in the most challenging of circumstances, and we are confident that their continued efforts will bring a sustained high quality of care for all of those who live, work and visit the home and we look forward to the CQC returning.”
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